Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or book our services
• Create an account on our website
• Contact us for customer service
• Subscribe to our newsletter
• Participate in surveys or promotions
• Visit our resort and use our facilities

This may include your name, email address, phone number, mailing address, payment information, and preferences related to your stay.

How We Use Your Information

We use the information we collect to:

• Process your reservations and provide hotel services
• Communicate with you about your bookings
• Improve our services and facilities
• Send you promotional offers and updates (with your consent)
• Comply with legal obligations
• Ensure the security and safety of our guests and property

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Employee training on data protection
• Limited access to personal information

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for 7 years as required by Canadian tax and business laws.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.